If you find that your firewall continues to block communications with a camera, e.g. a camera does not appear in Commander, then you will need to manually enter the camera’s IP address into the firewall application.
How do I find a camera’s IP address?
You can find a camera’s IP address using 2 methods: the router’s application or the PC’s command prompt.
Finding a camera IP address from router’s application
1. Open a new Internet browser.
2. In the URL address field, enter the address for the router. This allows you to log in as the router administrator.
3. IP addresses for cameras are located in a section called “Attached Devices” or “Device List”.
4. Look for the physical address, which is the MAC address for the camera. (It will have a number like this: 00-12-AC-14-8B-CA.) In this section, you will find the camera’s IP address.
Finding a camera IP address from Diagnostics Report in Alert Commander
1. In Commander, click on the Settings icon.
2. Click on Diagnostics.
3. Click the Run Detailed Diagnostics button. The diagnostics will display. (This may take just over a minute or more to compile.)
4. Scroll down the report until you come to the Camera section for the camera you need the IP address for. Look for the physical address, which is the MAC address for the camera. (It will have a number like this: 00-12-AC-14-8B-CA.) In this section, you will find the camera’s IP address. Use the IP address in the firewall application if you find that access to the camera from the Internet (specifically Web Viewer and Web Commander) is blocked.
Figure 1: example of camera IP address in the diagnostic report.